We want you to be delighted with your purchase from MOi + ME LTD, but if you are unsatisfied with the product you have received, you have the option of exchanging or refunding it.
Return/refund requests must be made within 14 days of receipt of your original order.
To be eligible for a return, your item must be in the same condition that you received it, the tamper seal is still sealed and in its original packaging. You’ll also need the receipt or proof of purchase.
If you make an error when ordering online, we will gladly exchange your product for the one you intended to purchase. The original product must be returned to us unopened and in its original condition. You are responsible for all postage charges.
You are responsible for the costs of returning an order. If you return part of an order for a refund and this refund brings your order total under the threshold for free delivery or any other promotion, then the refund amount will be adjusted accordingly.
If a product is damaged while it is being shipped to you, we will provide you with a full refund or exchange. Return postage will be refunded in the case of damaged, defective or incorrect products.
When returning a product to us please keep your postal receipt until your refund or exchange has been processed as we may need to see this if we fail to receive your return.
We endeavour to process returns within 2 weeks of receipt.Gift cards are non-refundable but do not expire.